Lot of people are talking about AI, modern systems, perfect workflows, etc. But the reality is that most major corporations are deeply running on outdated systems, that are still hard and expensive to maintain and just hold you back like an anchor to the past. This drains the business like crazy! Let's take a closer look at an Omnichannel approach, for example, and how the lack of a severe transformation is killing your business. Omnichannel promises a lot. A customer should be able to...

read more